Due to the nature of digital products, refunds are generally not available. However, if there’s a technical issue with your download or file, please contact us, and we’ll assist you promptly.

To sell your digital products, visit our Registration Page and submit your application. Once approved, you can start listing products and receiving payments directly to your account.

We accept major payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. Vendors receive payments through their own merchant accounts.

If you encounter issues, please check your internet connection and ensure your device supports the file type. If the problem persists, contact us at support@mykacho.com with your order details.

Yes! Most of our templates (e.g., PSD, Canva, Word, PowerPoint) are fully editable. You can adjust colors, text, images, and layouts according to your needs.

Currently, all communications with vendors are handled through our platform’s messaging system to ensure privacy and security. You can message a vendor by visiting their product page and clicking “Contact Vendor.”

If you encounter a faulty file, misleading product listing, or any other issue, please contact our support team immediately at support@mykacho.com. Include details like the product name, vendor name, and order number.